119 Toll Free 866.456.7483 Sales New Accounts: Orders over $1,000, 50% deposit with order, balance COD (Collect on Delivery). Orders under $1,000, COD. Existing Accounts: Orders over $2,000 and custom orders, 50% deposit and balance COD. Orders under $2,000, net 30 days after shipment arrival. Payment terms are available upon credit approval. International Accounts: All international orders are 50% deposit, balance prior to shipment. Terms: Net 30 days for accounts with approved credit. Accounts with unpaid balances after 30 days will be charged interest of 1.5% per month, compounded monthly (annual percentage rate 19.6%), until past due balance is paid in full. Payment Options: Check, Mastercard, Visa, American Express, Paypal, Wire Transfer. A 4% processing fee will be assessed for charged amounts greater than $4,000.00. Prices: Prices are valid for 30 days from the date of quote. Shipping Shipping Method: Arete Industries ships order via UPS Ground, LTL carriers or, for international shipments, either container or air. If you have a preferred carrier or would like other arrangements, please let us know. Shipping Charges: Shipping charges are not included in our prices (F.O.B. Odessa, FL) and are billed on the final invoice. Shipping Claims: Responsibility for shipping damage transfers to the freight company at Arete Industries’ dock. You should have a responsible party inspect your product for damage upon delivery. Please note with the delivery driver if you suspect there may be damage. Any damages that are not noted on the bill of lading are typically rejected by the shipping company when you submit a claim for reimbursement. If there is damage, Arete Industries will assist you in filing a claim. Arete Industries must be notified of any damages or shortages within 5 days of receiving your shipment. Design Current Designs: Arete Industries reserves the right to ship our most current designs. Colors and Materials Natural Stone: As a natural material Arete Industries cannot guarantee natural stone colors from piece to piece. Additionally, veining, texture and other naturally occurring items such as pits, fissures and fragmentation may occur and be part of the finished product. Plastics: Due to normal occurrences in the production process, minor variances in color may exist. Arete Industries cannot offer warranty protection against such variation. Natural Woods and Natural Woods Premium Finishes: Arete Industries uses kiln-dried hardwoods for 2” x 4” profiles and smaller. Posts 4” x 4” and larger are air dried. However, due to the natural aging process and other environmental factors, differences in color, checking and cracking may occur. As a result of varying environmental factors, we cannot warranty the effectiveness of our premium finish. Periodic maintenance will be required to maintain the original finish. Cancellation Orders may be cancelled only with our express written consent and within terms that will indemnify us against loss. Warranty Arete Industries offers a one year limited warranty on all of our products to be free from defects in workmanship and/or materials, normal wear and tear excluded. If a defect in the original material or workmanship appears during the warranty period on Arete Industries products, the Company (at its option) will repair or replace your product at no charge. This warranty does not cover failure caused by vandalism, abuse, neglect of reasonable and necessary care, or acts of God. Policies, Terms & Warranty